2twisty wrote to Andre Robitaille <=-
It's nice to have Jedi, but they often despise doing stuff the padawans should be doing.
Keeping with the metaphor, it's important to have both padawan and jedi, but the jedi need to respect the padawan and allow for a path for the padawan to become jedi.
I've worked (past tense, thankfully) where the level 3 people didn't respect the helpdesk and level 1/2 people, and when given an opportunity to promote from within hindered the process.
And, as a result we lost the ambitious entry level people and were stuck
with less driven techs - a self-fulfilling prophecy.
Such an odd environment = union IT techs, 1970s era job descriptions that drove unneccessary complication for end users ("Oh, I'm a software
technician II. I can't re-image your system, you'll need to open a ticket
for a software technician I. And, I can't move your monitor to the other
side of your desk, I'll need to open a ticket for a desktop hardware technician to do that.
Level 1 and 2 were hourly, level 3 salaried. Executive management wanted to promote people from within, and held out a promotion to level 3 as a reward. They didn't want the pay cut.
2 level 2 techs supporting a 24/7 operation passive-agressively blocked opportunities to cross-train anyone, it turned out they were making
something like $3.40 an hour *every* *hour* they were on call, which worked out to quite an overtime bill. And, they didn't want to share.
I didn't last a year there. Neither did any of my successors. I've watched with morbid interest at management's revolving door policy.
... THE SEVEN JOURNEYS TO ITSELFNESS
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